Accessibility for Ontarians with Disabilities (AODA) Policy
Descon’s Commitment to Accessibility
Descon is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Descon understands that obligations under the Accessibility for Ontarians with Disabilities Act (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law. Descon is committed to complying with both the Ontario Human Rights Code and the AODA.
Descon is committed to excellence in serving all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.
Assistive Devices
People with disabilities may use their personal assistive devices when accessing our services or facilities.
In cases where the assistive device presents a significant and unavoidable safety concern, other measures will be used to ensure the person with a disability can access our services or facilities.
Communication
Descon will communicate with people who have disabilities in ways that consider their disability.
This may include the following:
- Fully accessible telephone service to our customers.
- Written correspondence by e-mail if telephone communication is not suitable to their communication needs or is not available.
Descon is committed to working with individuals to determine what method of communication works for them if the above is not suitable.
Service Animals
Descon welcomes people with disabilities and their service animals.
Service animals are allowed on the premises in areas that are open to the public. If visiting the manufacturing area, prior consent is required for service animals for the safety of our staff, visitors, and the service animal.
If a Descon employee cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter, or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
Descon is of the opinion that a service animal should be easily identified through visual indicators, such as when the animal is outfitted with a harness or a vest.
Support Persons
An individual with a disability who is accompanied by a support person will be allowed to have that support person accompany them on our premises.
In certain cases, Descon might require a person with a disability to be accompanied by a support person for their health and safety, and for the safety of our staff.
Before making a decision, Descon will:
- consult with the individual to understand their needs.
- consider health or safety reasons based on available evidence.
- determine if there is another reasonable way to protect the health and safety of the person or any individuals on the premises.
Training
Descon will provide accessible customer service training to all its employees. Training will include a review of this policy, and what necessary steps to take if a person with a disability arrives at Descon’s facility.
Staff will also be trained when changes are made to our accessible customer service policies.
Feedback Process
Descon welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way Descon Conveyor Systems services people with disabilities can provide feedback in the following way(s):
By contacting Matthew Hendy, Director of HR / Health & Safety by email at Mhendy@desconconveyor.com, or by phone at 905-519-9289.
After submitting feedback individuals can expect to hear back from Matthew Hendy within 7 business days. Descon will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request if the above methods of communication are not suitable for the individual with a disability.
If anyone has a question about the policy, or if the purpose of any part of the policy is not understood, please contact Matthew Hendy directly.